Process Forge LogoProcess Forge

Ongoing Partnerships

Don't Just Build It. Evolve It.

Turn your digital systems into a competitive advantage with proactive monitoring, continuous improvement, and strategic support.

A professional watching a wall of data screens, illustrating the peace of mind that comes with managed automation support and error detection.

The Difference Between a Mechanic and a Pit Crew.

Most IT companies operate like a breakdown service. You call them when something is smoking, they fix it, send a bill, and leave.

That's fine for fixing a printer. It's not enough for the digital engine of your business.

Process Forge is different. We act as your proactive pit crew. We don't just wait for things to break; we monitor your systems to ensure they are running at peak performance. We don't just maintain the status quo; we look for ways to make you faster, more efficient, and more profitable.

Protect Your Investment. Fuel Your Growth.

You've invested in building a robust digital process. A retainer service ensures that the investment continues to pay dividends year after year.

  • No More Set and Forget: Business changes. APIs update. Your systems need to evolve with you.
  • Zero Downtime Anxiety: We catch issues before they become business-critical failures.
  • Continuous Innovation: We bring new ideas to the table every quarter, ensuring you never fall behind the curve.

Why Partner with Process Forge?

  • Predictable Costs: Flat monthly fees. No surprise hourly billing.
  • Guaranteed Capacity: We reserve time for you. You never have to fight for attention.
  • Strategic Continuity: We know your business inside out. You don't have to explain your process to a new freelancer every time.

Stop Reacting. Start Evolving.

Secure the long-term health of your business operations today.

Choose the Level of Support You Need

We offer three tiers of partnership, designed to match the maturity and ambition of your business.

Tier 1: Process Guard

The peace of mind package.

  • Best for: Businesses that want to protect their investment and ensure stability.
  • What you get:
    • Proactive Monitoring: We watch your automations 24/7. If an API breaks, we know before you do.
    • Essential Maintenance: We handle all software updates and security patches.
    • Priority Support: Skip the queue when you have a question.
    • Small Tweaks: A bank of 2 hours per month for minor adjustments.

Tier 2: Process Partner (Most Popular)

The continuous improvement package.

  • Best for: Growing businesses that want to actively refine their operations.
  • What you get:
    • Everything in Tier 1, PLUS;
    • Development Bank: 5 hours per month of dedicated development time to build new features and automations.
    • Quarterly Process Audit: We proactively review a new area of your business every three months to find hidden efficiencies.
    • Strategy Calls: Bi-monthly calls to align our work with your business goals.

Tier 3: Process Pioneer

The outsourced leadership package.

  • Best for: Ambitious leaders who need a Head of Digital Operations without the six-figure salary.
  • What you get:
    • Everything in Tier 2, PLUS;
    • Major Development Bank: 15 hours per month for substantial project work.
    • Strategic Workshops: We facilitate high-level strategy sessions with your leadership team.
    • Change Management: We help you train your team and manage the human side of digital transformation.

The Quarterly Business Review

The heartbeat of our partnership is the Quarterly Business Review. This is not a sales meeting; it's a strategy session included in all Partner and Pioneer plans.

Every 90 days, we sit down to:

  1. Review the Data: We show you exactly how much time and money your system saved you last quarter.
  2. Identify New Bottlenecks: We look at what's currently holding you back.
  3. Update the Growth Roadmap: We plan the next three months of improvements, ensuring our work is always aligned with your biggest priorities.

Frequently Asked Questions

Can I upgrade or downgrade my tier?

Absolutely. Business needs change. You can adjust your tier with 30 days' notice.

What happens if I don't use my hours?

To encourage consistent improvement, we allow hours to roll over for one month. This ensures we keep moving forward rather than banking time indefinitely.

Do I need a retainer immediately?

Not necessarily. All Foundational Projects come with a warranty period. However, we highly recommend moving to a Process Guard or Process Partner plan immediately to ensure seamless support and maintain the momentum of your new system.

Is there a long-term contract?

We believe in earning your business every month. Our standard retainers operate on a rolling 30-day contract, so you are never locked in if your circumstances change.

What if I need more hours than my plan allows?

We offer a discounted member rate for any additional development hours you might need beyond your monthly allowance. Alternatively, if you consistently need more time, we can easily upgrade your tier to match your growth.

Stop Reacting. Start Evolving.

Secure the long-term health of your business operations today.

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